LOCATION & CONTACT3275 W. Village Dr., Teton Village, WY 83025|(307) 200-4220
New Flexible Cancellation Policy for Winter 2020/2021
The health and safety of our guests and employees is our top priority. Caldera House begins welcoming guests for the winter season starting November 26. Due to the evolving COVID-19 situation, we are offering free cancellations up to 21 days before arrival on stays between November 26, 2020 and April 11, 2021.
For questions related to new or upcoming reservations:
As we look forward to welcoming you to The House this winter, we want to assure you we’re going above and beyond to ensure our guests, members, and staff stay healthy and safe during this time.
All private spaces at Caldera House are restricted to members and hotel guests only. This includes the lobby, locker room, ski valet, gym, hot plunge, sauna, and lounge. Ski instructors are asked to wait in a designated area within the lobby. The main dining room of OYG remains open to the public.
Reservations are required to use the hot plunge and fitness center. Each reservation is limited to one household group at a time and available in one-hour blocks.
Face coverings, worn over the nose and mouth, are required inside all public spaces in Teton County, in lift lines, loading and unloading chairlifts and gondolas, and in all indoor resort facilities. Please note that lift tickets must be purchased in advance given current slope capacity restrictions.
While at The House, we ask that you practice physical distancing by standing at least six feet away from others while moving about the property. Hand sanitizer dispensers can be found at entrances and other high-contact areas. We require that everyone hand sanitize upon entry.
We have increased the frequency of cleaning and sanitization in all public spaces. Emphasis is placed on high-touch surfaces including, but not limited to, lobby areas, elevators, elevator buttons, door handles, bathrooms, stair handrails, dining surfaces, and seating areas.
In compliance with local- and state-mandated occupancy limits, restaurant tables in OYG and the lounge are arranged six feet apart and with partitions between booths. Availability is limited in accordance with Teton County regulations.
While Wyoming does not have any testing or quarantine requirements for visits, if you do not feel well, have COVID-19 symptoms, or have been exposed to anyone with COVID-19, please stay home. We have adjusted our cancellation policy to be more flexible, offering free cancellations and changes up to 21 days in advance of your stay. If guests are issued a quarantine order or test positive for COVID-19 within the 21 days, we will accommodate a rebooking in the future.
All Caldera House staff maintain a daily log of self-screening symptoms upon arrival to work and are required to stay home if feeling ill. While on the property, staff members do not gather in the back of house or breakroom areas, and locker rooms have been set with capacity limits. Staff members have access to testing services through Vault Health, and tests are issued on an as-needed basis.